Terms & Conditions
At USI, our customers always come first. Therefore, we promise to make every business transaction comfortable, economical, and as rewarding as possible. In order for us to continue the best customer service possible, we have enclosed a few basic Terms & Conditions which must be agreed upon between USI and USI customers before any business transaction can be made. It is the customer's responsibility to read and understand these Terms & Conditions before placing an order. We thank you for your understanding and appreciate your cooperation.
Colors & Sizes
We try our very best to ensure that the color of products on our website are true to their actual color. However, please be aware that every monitor displays colors differently and we cannot guarantee that your monitor color is accurate. All size specifications on our website are approximate sizes and should not be considered as exact, since arranging the product differently can affect the size. We try our very best to give you the measurement that comes closest to that product. If a product return is made because of color discrepancy, USI will make the final decision on whether the color is indeed different than what is displayed on the website.
Pictures & Display
All products displayed on our website are exactly what we sell. However, please be aware that many items require re-arranging or re-shaping (especially artificial floral products).
We update our website inventory every day. However, items may not be guaranteed because earlier orders have priority on available items.
Subject to change without prior notice.
Shipping & Delivery
Customers are responsible for all shipping charges, forward and returns. Customers who refuse packages or not available to receive their package during delivery attempts from carriers may be charged for return shipping fees. This is because the shipping carriers charge us for the return shipping. Carriers like UPS will return packages to us if delivery cannot be made after 3 attempts.
All orders that are picked up directly from our warehouse are not eligible for returns, as we verify orders with customers in-person.