How can I become a USI customer?
As a wholesale company, we are trade-only and sell business-to-business (B2B). Whether walk-in or online, our customers need a valid business license, resale license, or sellers permit in order to be set up in our system. All information and documentation are verified carefully, and usually processed within 24 hours. Upon approval, confirmation will be sent to the email provided. These wholesale practices allow us to provide our customers with exclusive industry deals.
Do you have any catalogs?
Please view our online catalog. Since we focus on posting new items constantly, we do not offer paper catalogs as they are quickly out of date.
Can we put these items outdoors?
Many of our customers have asked this about our products. Artificial plants and event décor pieces are generally meant for indoor use. However, customers have been able to use artificial floral products to beautifully decorate outdoor areas, and have only noticed that slight fading may occur anywhere from 6-12 months, depending on the material type and amount of time in the sun and rain. Our décor pieces, ranging all types of materials, have often been used to dress up outdoor venues. Please take extra precautions to protect items from damage if they will be outdoors for long periods of time.
Can you send samples?
Due to overwhelming requests, we are not able to send any samples. Your best bet would be to buy the minimum quantity of a product to test.
How do I order?
Ordering is simple. Customers can request a quote by calling, emailing, or submitting through our website 24/7. A dedicated account manager will respond to your request shortly. If you are ready to place an order, you may call us directly during business hours or email us anytime. If needed, you may also fax in an order. First-time orders have a minimum of $200. Reorders have a minimum of $100. Products also have minimum order quantities.
I have a huge order, can you help?
All the items we carry are by the hundreds or thousands. Thus, we are able to handle any order size. Items are a first come first serve basis. If you have a special amount you are looking for, please call us and we can make arrangements to meet your needs!
What are your payment options?
Payment can be made several ways. We accept credit cards (VISA, Master, Discover, American Express), cash, bank wire transfers, cashier’s checks, and money orders. To process your order the fastest, paying with credit card will allow your order to be filled and shipped immediately. Orders paid by money order or cashier’s check will be sent out as we receive payment. Personal checks are not accepted.
Do you have credit terms?
Unfortunately, we do not offer credit or terms. All orders are filled once we receive payment.
How long before I receive my order?
Generally, orders are placed and processed the same business day, and shipped out the following business day. Please visit our Shipping Info section for more information regarding transit time.
What if I need to make a return?
Please take a look at our Terms & Conditions for more information.